Who are you?
You can find out a bit more about me and my work on the about section of my website.
How can I get in touch?
Do you make all the items you sell on this shop?
Also, I'm the one taking care of every shop order, writing your home address on the envelope, going to the post office, updating with new items, answering e-mails and managing social media. There's no team behind this screen, only me! So please bear with me if sometimes it takes a bit longer than expected to receive an answer or a package from me.
Where do you ship?
If you would like to make a purchase but you see there aren't any shipping options for your country, please drop me an email and we can figure it out!
With which carrier do you ship with?
How can I know the shipping costs of my order?
If you find shipping charges are mismatched when you combining two or more items in the same order, please contact me to figure out if there's any possible adjustment.
How long will it take to receive my order?
IMPORTANT: Due to the current situation and the high demand of online orders, shipping delays may occur. Thank you for understanding!
What payment methods do you accept?
Credit Card and PayPal. If you would like to make a purchase using other payment method, please contact me on my email, tell me which items you would like to purchase, shipping address and I'll answer you with details.
Can I return the items?
You can return any order within 15 days of placement and a refund for the value of the item will be issued when I get the items back.
Unfortunately shipping costs are not refundable.
How do you pack your items to make sure they arrive intact?
For ceramics, use double cardboard boxes, which are very strong, and all ceramic pieces are packed very tight to avoid any damage.
Prints are packed using hard cardboard to avoid getting folded and Posters will be sent on hard cardboard tubes.
What do I do it any item is damaged upon delivery?
Although I take best care of every package I sent I cannot make sure that the delivery company does the same.
Please contact me by e-mail if there's any issue with your order.
Can you make a personalized illustration or ceramic item?
Where can I find your items?
Also, you can find all my works at my new studio/shop in Porto!
Address: Rua Oliveira Monteiro 483, 4050-444 Porto
Can I visit your studio/shop?
If you would like to visit at any other time, please contact me and we can schedule an appointment.)